Refund Policy

At ServiceCart, we strive to ensure your satisfaction with every service you book through our platform. This Refund Policy outlines our procedures and guidelines regarding refunds for service cancellations, unsatisfactory service experiences, and other related scenarios.

Cancellation Refunds:

1. Cancellation within Cancellation Period:

   • If you cancel your service booking within the specified cancellation period (as outlined in our Cancellation Policy), you may be eligible for a full refund of any pre-paid service fees. The refund will be issued to your original payment method.

2. Late Cancellations:

   • Cancellations made after the specified cancellation period may be subject to a cancellation fee, as outlined in our Cancellation Policy. In such cases, the refund amount may be adjusted to account for the cancellation fee.

Unsatisfactory Service Refunds:

1. Service Quality Concerns:

   • If you are dissatisfied with the quality of service provided by a service provider, please contact us immediately to report your concerns. We will investigate the issue and work with you and the service provider to resolve the matter to your satisfaction.

2. Refund Eligibility:

   • Refunds for unsatisfactory service experiences may be considered on a case-by-case basis. We may request additional information or documentation to assess the validity of your claim and determine refund eligibility.

3. Refund Process:

   • If a refund is deemed appropriate, we will process the refund to your original payment method within [X] business days. Please note that the timing of the refund may vary depending on your financial institution.

Other Refund Scenarios:

1. Service Provider Cancellations:

   • In the event that a service provider cancels your appointment for reasons beyond your control, you may be eligible for a full refund of any pre-paid service fees.

2. Technical Issues:

   • If technical issues or errors on our platform result in an erroneous charge or payment processing error, we will promptly investigate the issue and issue a refund if necessary.

Refund Disputes:

1. Dispute Resolution:

   • If you disagree with our decision regarding a refund request, you may contact our customer support team to escalate the issue for further review and resolution.

2. Chargebacks:

   • Chargebacks initiated through your financial institution without prior communication with ServiceCart may result in additional fees and account restrictions. We encourage you to contact us directly to address any refund-related concerns.

Contact Us:

If you have any questions or concerns regarding our Refund Policy or refund requests, please contact us at [provide contact information]. Our customer support team is here to assist you and ensure a satisfactory resolution to any refund-related issues.

By using the ServiceCart platform and services, you agree to the terms outlined in this Refund Policy.